Eero Wired Connection Not Working? Step-By-Step Guide 2024

Are you experiencing issues with your Eero wired connection?

It can be frustrating when your internet connection is not working properly, especially if you rely on it for work or entertainment.

In this article, we will explore some common reasons why your Eero wired connection may not be working and provide some solutions to help you get back online as quickly as possible.

So, if you’re ready to troubleshoot your Eero wired connection, let’s get started!

What is a Wired Connection?

A wired connection is a type of network connection that uses physical cables to transmit data between devices. It is a reliable and secure way to connect to the internet or other networks.

Wired connections have faster and more stable internet speeds, less interference, and better security compared to wireless connections.

Wired connections are not affected by distance or obstacles, so you can have a stable and strong connection even if you are far away from the network source.

Cat8 Ethernet Cable

5-100 ft

40Gbps

Why should You use a wired connection?

There are several advantages to using a wired connection over WiFi.

For starters, a wired connection offers a stable and reliable internet connection that is less prone to interference. This means you can enjoy seamless connectivity for your online activities without any disruptions.

Using a wired connection is that it offers faster speeds compared to wireless connections. This makes it ideal for activities that require high bandwidth, such as gaming or streaming.

When you use an Ethernet cable to connect your devices, you are directly linking them to your network device.

This direct connection eliminates the potential for signal loss and ensures that you get the full benefits of your internet service provider’s bandwidth.

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How To Setup a Wired Connection?

The Components Involved in Connection:

To set up a wired connection with Eero using an unmanaged switch, all you need to do is:

  • Connect your switch to any of the Ethernet ports of your Eero.

  • Make sure your switch is connected to the Eero and not to the modem.

  • Once you have connected your switch, the Eero port will configure itself automatically.

  • Finally, connect the devices you want to be hardwired to the unmanaged switch.

Eero wired connection not working? Some common problems.

If you’re experiencing issues with your Eero wired connection, there could be some potential causes.

eero wired connection not working

It seems like you may be experiencing some difficulty after updating your Eero Pro 6 to version 6.0.0.

Your hardwired devices are suddenly offline, which can be frustrating. This may be due to compatibility issues with the software update.

Here are some common problems to consider:

Faulty Ethernet Cable:

A faulty, low-quality, Loose, or damaged Ethernet cable can cause issues with your wired connection and slow down your network performance.

To avoid this issue, it’s recommended to always use high-quality Ethernet cables that meet the standards of your network.

It’s recommended that you use Cat 6 or higher Ethernet cables for faster data transfer and higher bandwidth.

eero wired connection not working

Regularly inspect your Ethernet cables and ensure that they are free from physical damages such as bends, twists, kinks, or cuts. These damages can interfere with signal transmission, resulting in packet loss or errors.

If any issues are detected, it’s best to replace the Ethernet cables immediately.

A new and high-quality Ethernet cable can make faster your Eero wired connection and improve your network performance.

Outdated Firmware:

Outdated firmware on your Eero device can cause connectivity issues. This can cause compatibility and security issues, and may also slow down your network performance.

The good news is that your Eero devices should update their software automatically overnight when they are not in use.

However, if you see that your firmware is outdated, you can check for updates and install them manually by following these steps:

  • Open the Eero app on your phone.

  • Tap on the Menu icon in the top left corner of the screen.

  • Tap on Network Settings and scroll down to Network Software.

  • If there is an update available, you will see a message saying “Update available”.

  • Tap on Update Now to start the installation process.

Wait for the update to complete. Your Eero devices will reboot during the update and may disconnect from the network temporarily.

Do not unplug or power off your Eero devices during the update.

Network Congestion:

If you’re experiencing slow speeds or dropped connections, network congestion may be the culprit.

You can try disconnecting some devices from your network to see if that resolves the issue. This can help free up bandwidth and improve the overall performance of your network. 

Configuration Network Issues

It is important to keep in mind that the design of your network can have a significant impact on the performance of your wired devices.

  • If you need to add extra ethernet ports to your Eero network.

  • It is recommended to use an unmanaged network switch.

  • It is crucial to connect the ethernet switch to your Eero device, rather than your modem.

By doing so, you can ensure that your network operates seamlessly and efficiently.

IP Address Conflicts:

If two devices on your network have the same IP address, this can cause connectivity issues. Check to make sure each device has a unique IP address.

Faulty Eero Device:

To avoid malfunctions or breakdowns with your Eero device, it’s important to test and diagnose your device for any defects or errors.

Check the LED status:

This LED light on the front of your device indicates the status of your device and network.

  • A solid white LED means that your device is working normally and connected to the internet.
  • If the LED is blinking white, it means that your device is booting up or updating.
  • If the LED is solid red, it means that your device has lost connection to the internet or has a hardware problem.
  • If the LED is blinking red, it means that your device has a serious error and needs to be reset.

Swapping your Eero:

If you have more than one Eero device on your network, you can try swapping them to see if the problem persists or moves with the device.

For example, if you suspect that your gateway Eero has a faulty Ethernet port, you can swap it with another Eero and see if the wired connection works or not.

This can help you isolate the problem and identify which device is faulty.

Resetting your Eero:

Resetting your Eero device to its factory settings. This can help you fix any software issues or glitches that may be affecting your wired connection.

To reset it, locate the reset button on the device and press it for five seconds.

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How to troubleshoot Eero’s wired connection:

To troubleshoot a wired connection issue on your Eero network, you can follow these steps:

Check the Ethernet cable Connections:

Make sure the Ethernet cable is properly connected to the Eero and the device you are trying to connect. If the cables are not plugged in securely or correctly, they can cause connection issues or poor network performance.

To do this, you can follow these steps:

  • Unplug all the Ethernet cables from your Eero devices, modem, switch, and wired devices.

eero wired connection not working

  • Inspect the Ethernet cables for any physical damage or wear and tear. If you find any, replace them with new ones.

  • Inspect the Ethernet ports on your Eero devices, modem, switch, and wired devices.

  • Make sure they are clean and free of dust or debris. If you find any, use a compressed air can or a soft cloth to clean them gently.

  • Plug the Ethernet cords back into the correct ports.

  • Make sure they click into place and do not wiggle or fall out easily.

  • Verify that your Eero devices, your modem, your switch, and your connected devices are powered on and have a stable LED status.

By following these steps, you can ensure that your Eero wired connection is properly set up and avoid any potential connectivity issues.

Check the port:

To troubleshoot a wired connection issue on your Eero network, one of the steps you can take is to check the Ethernet ports on your Eero devices.

Here is how you can do it:

  • First, ensure that your Eero device is powered on and connected to your modem.

  • Locate the Ethernet ports on your Eero device. Most Eero devices have at least two Ethernet ports.

eero wired connection not working

  • Ensure that the device you are trying to connect is connected to the correct Ethernet port on the Eero device. The port should be labeled, so make sure you are connecting to the correct one.

  • Ensure that the Ethernet cable is properly connected to the Eero device and the device you are trying to connect.

  • Check to see if the cable is damaged or not. If it is damaged, replace it with a new one.

  • Check the LED status on the Ethernet port. If the LED is not lit, it means that the port is not active, and you may need to try a different port or troubleshoot further.

  • If the LED is lit, but you are still experiencing connectivity issues, try restarting the Eero device.

By following these steps, you can ensure that your wired connection is properly set up and avoid any potential connectivity issues.

Restart Eero:

Restarting the Eero device can sometimes resolve connectivity issues. Unplug the power cable from the Eero device, wait for a few seconds, and then plug it back in.

Check the device settings:

If you are experiencing a wired connection issue on your Eero network, you can also check the device settings to ensure that the device you are trying to connect is configured correctly.

Here is how you can do it:

  • First, ensure that the device you are trying to connect has an Ethernet port and is capable of a wired connection.
  • Check the network settings on the device to ensure that it is set up to use a wired connection.
  • You can usually find this in the device’s network settings or preferences.
  • Make sure that the Ethernet adapter on the device is enabled. You can check this in the device’s network settings or device manager.
  • Ensure that the IP address and subnet mask settings on the device are configured correctly. If you are unsure of what these settings should be, you can try setting them to automatic or default.
  • Check that any firewalls or security software on the device are not blocking the wired connection. You may need to temporarily disable or adjust the settings to allow the connection.

Check for firmware updates:

Ensure that the Eero device has the latest firmware installed. If it is not updated, go to the Eero app, tap on the menu icon, and select “Software Update.”

Reset the Eero device:

If you have tried other troubleshooting steps and are still experiencing wired connectivity issues on your Eero network, you may need to reset the Eero device to its factory settings. Here is how you can do it:

  • Locate the reset button on the back of your Eero device. It is usually a small hole labeled “reset.”

  • Use a paperclip or a similar tool to press and hold the reset button for at least five seconds.

  • Release the reset button and wait for the Eero device to restart. This may take a few minutes.

  • Once the Eero device has restarted, you will need to set it up again using the Eero app.

  • Open the Eero app on your mobile device and follow the instructions to set up your Eero device again.

  • Once the Eero device is set up, try connecting your wired devices again and see if the issue has been resolved.

By resetting the Eero device, you can start fresh and potentially resolve any connectivity issues that may have been caused by previous settings or configurations.

If you are still experiencing issues, you can contact Eero customer support for further assistance.

Eero customer support 

If you have followed the troubleshooting steps in this guide and are still experiencing issues with your Eero wired connection, you can contact Eero customer support for further assistance. You can reach out to them through the following methods:

  • Eero app: Open the Eero app on your mobile device and go to the “Help” section. From there, you can access articles, FAQs, and contact support.

  • Eero website: Visit the Eero website and go to theSupport” section. You can browse articles, FAQs, and contact support through live chat or email.

  • Phone: You can call Eero customer support at 1-877-659-2347 for assistance.

  • Social media: You can also reach out to Eero customer support through their social media channels, such as Twitter and Facebook.

In addition to contacting Eero customer support, you can also find additional troubleshooting help from online resources, FAQs, and community forums that Eero provides.

FAQs

Conclusion

In conclusion, experiencing issues with a wired connection after a software update on an Eero Pro 6 can be frustrating. However, by trying some basic troubleshooting steps such as rebooting both the Eero and the device connected to it, resetting network settings, and checking for firmware updates, the issue can often be resolved.

If these steps do not work, contacting Eero customer support can be beneficial, as they will be able to provide further assistance and help fix any connectivity problems.

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